Tech Specialist
& IT Office Manager
- Lead and support the Portuguese and Brazilian technician team, coordinating tickets, escalations and shared playbooks.Lead and support the Portuguese and Brazilian technician team, coordinating tickets, escalations and shared playbooks.
- Daily administration of Ubuntu Linux servers: provisioning, patching, backups and incident response.
- Designed and maintain network infrastructure: VLANs, firewall rules, and remote access through Tailscale.
- Built AI-assisted automations with n8n, Dust agents and Claude Code, materially reducing manual ticket time; collaborate with other teams to identify friction points and ship improvement automations.
- L2 technical support for internal clients, ensuring system stability and operational continuity.
- Managed the IT equipment fleet and PC enrollment workflows, both local and remote.